Blush Bali — please read before creating an account or booking an appointment.
An appointment requested through this website is a request until Blush Bali accepts it. You'll see it as pending until then, and we'll confirm it by email if you've given us an address. Please check your name, phone number and the services on the booking before you send it — they are what we work from.
If you are more than 15 minutes late, we may cancel your booking or mark it as a no-show and offer the time to someone else. Please arrive on time: a service that starts late may have to be shortened to finish on schedule. A call or message while you're on your way is usually all it takes for us to hold it longer.
Please tell us as early as you can if you need to cancel or move an appointment, so the time can be offered to another client. If you miss three appointments in a row without letting us know, online booking is paused on your account and we'll ask you to come in as a walk-in instead; completing a visit clears that.
Prices are in Indonesian Rupiah and include the price shown for each service at the time you book. If what's actually done on the day differs from what was booked — a longer treatment, an extra service, a different length of hair — the price is adjusted to match, and we'll tell you before we start. Payment is due at the end of your visit.
Home visits are charged by the hour at the rate shown when you book, counted from when your stylist leaves the salon — so the travel time is part of the hours you pay for. Because nobody can know in advance exactly how long a visit will take, your stylist records the hours at the end and that is what you pay for. Home bookings need at least an hour's notice, are available for selected services only, and must finish within our opening hours. Please give us an address or a map link we can actually find, and let us know if anything about the location changes.
You're responsible for keeping your password and PIN confidential and for the accuracy of the contact details you give us (name, email, phone). We use them to confirm bookings, send reminders, and manage the loyalty points, vouchers or membership attached to your account. Tell us if you think someone else has access to it.
Loyalty points are earned on completed visits and require an account — a visit made without one earns nothing, and points cannot be added afterwards. Points and referral rewards have no cash value, cannot be exchanged for money, and may be adjusted or withdrawn if they are used dishonestly or in a way they were not meant for.
A membership runs for the period stated when you buy it and covers what is described there. Memberships and vouchers belong to the person named on them, cannot be exchanged for cash, and are not refundable once used. A voucher applies to one visit and cannot be combined with itself.
Promotions run for the dates shown and apply to the services named. They are applied automatically when you book — you don't need a code — and where two offers could apply to the same service you get whichever is better for you, not both.
Please tell your stylist before we start about allergies, sensitive skin, recent treatments, or anything else that might affect the service — including if you are pregnant. We may recommend a patch test, or decline a treatment, where we think it isn't safe to go ahead. We can only work with what we're told.
We sometimes photograph our work. We'll always ask first, and you're free to say no — it makes no difference to your service, and you can ask us later to stop using a photo.
We take care of your appointment and your belongings, but we cannot accept responsibility for valuables left unattended in the salon. If you're unhappy with a service, tell us within seven days and we'll do what we reasonably can to put it right. Nothing here limits any right you have under Indonesian consumer law.
Your personal information is used only to run the salon's booking system and to talk to you about your appointments and account — it is not sold, and it is not shared with anyone beyond what's needed to provide the service (for example, sending a confirmation email or a WhatsApp reminder). You can ask us for a copy of what we hold about you, or ask us to delete your account. Full details: Privacy Policy.
These terms may be updated from time to time, and the current version is always the one on this page. If anything here is unclear, ask us at the salon or reply to any of our emails — we'd rather explain it than have you guess.
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